Last Updated: 7th July 2016 Privacy Policy

Sphere Knowledge Limited (“we, us, our, Company”) has created this privacy policy in order explain our privacy practices for our website (www.heysphere.com). This policy explains how we collect and use your personal information through the website, services and the Sphere mobile application (collectively, the “Service”). By using the Service, you consent to the collection and use of your information by the Company in accordance with this privacy policy and our Terms of Service. A user of the Service is hereinafter referred to as a “User,” or collectively, the “Users”.

Links and Information

This website contains links to other websites. Please review our Terms of Use for more information.

Information Received by Company

Personal Information

The Company collects and processes the following personal information about you only if you voluntarily choose to share such information with the Company:

  • information such as your name, address, phone number and email address, which you provide by completing forms through the Services, upload or submit any material via the Services or request any information from us;
  • in connection with an account sign-in facility, your log-in and password details;
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the website, Services or its content;
  • We may also require you to provide us with your financial information, including billing name, address and credit card number (“Financial Information”) where you choose to use our Services.
  • information from surveys, promotions and competitions that we may, from time to time, run on the website, if you choose to respond to, or participate in them;
  • information relating to your real-time location;
  • information that you post on the website in the form of comments and reviews about other Users.
  • Video/Photos you may upload, job categories and desired hourly rate and other information we may suggest or you decide to upload to your Profile

Our payment processing provider, currently Stripe, Inc, also collects your name, company name, location, email address, phone number and account password, to set up your account, your business and personal tax, social insurance, or other government-issued identification numbers, as well as your date of birth, to verify your identity for underwriting purposes, your bank account information, to settle funds for your transactions and your IP addresses, devices, and locations used to access Stripe, which will be linked to your account for fraud detection/prevention purposes.

Stripe use the data to process payments and for other purposes set out in their own privacy policy, which you can find here.You are under no obligation to provide any such information to us. However, you may not be able to take full advantage of particular opportunities provided through the Service.IP Address. When you visit and interact with the website, HeySphere.com and/or third parties with whom HeySphere.com has contracted to provide services to HeySphere.com may automatically collect your Internet Protocol Address (“IP Address”), which is a number that is automatically assigned to the computer that you are using by your Internet Service Provider.

This number is identified and logged automatically in our server log files whenever you visit the website, along with the time(s) of your visit(s) and the page(s) that you visited. We use IP Addresses to monitor the regions from which Users navigate the website and for fraud prevention purposes.

HeySphere.com’s Use of Personal Information

HeySphere.com uses the personal information that you provide to us for the following purposes:

  • to provide our products and Services to you that you have requested;
  • for billing, identification and authentication, and fraud prevention purposes;
  • to analyse website usage and improve our products and the Service;
  • to contact you and deliver administrative notices and communications relevant to your use our products and services;
  • for internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity;
  • with your consent, for distribution to third-party contractors that provide services to the Company and partners of the Company who are bound by privacy restrictions at least as restrictive as those set forth in this Policy;
  • send you information we think you may find useful or which you have requested from us, including receipt of marketing communications such as our periodic newsletter, provided that you have indicated you are happy to be contacted for these purposes;
  • to enforce our Terms of Service; and

Although we ensure that our third-party agents (“Agents”) receiving your information are bound by privacy restrictions at least as restrictive as those set forth in this policy, HeySphere.com is not responsible for any issues that may arise regarding the Privacy Policies of any of its affiliates or advertisers.

When you visit the website or access the Sphere application, the Company may automatically collect additional information about you, such as the type of internet browser or mobile device you use, as well as any website from which you have come to the website or application. You cannot be identified based on this information and we use it for analysis purposes to:

  • Market the Service;
  • Improve and enhance the Service so that it operates more effectively;
  • Increase the likelihood that a group’s experience with the Service is relevant to its interests as a whole;

The Company uses data at User level to sell products and services to Users who express an interest in these products and services, through a poll for example, or to Users who can be presumed to have an interest based on browsing habits. HeySphere.com may use your cell phone number to call or text you in order to provide the Service or facilitate the fulfilment of Chats (for instance where we think necessary because a User or an Expert cancels a Chat or more information is required in order for Sphere to complete a Chat). If you would like more information about our policy, or to opt out, please review Section 8 of our Terms of Use or email experts@heysphere.com.

Cookies

When you visit websites on the Internet, your browser may automatically transmit information to the websites you visit throughout every visit. Like many websites, we may use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We may utilise persistent cookies that only the Company can read and use, to save your login information for future logins to the Service, to assist in processing items in your shopping basket, to hold session information and to track user preferences.

We may utilise session ID cookies to enable certain features of the Service, to better understand how you interact with the website and to monitor aggregate usage by our users and web traffic routing on the Service, to track the number of entries in Company promotions, sweepstakes and contests and to identify visited areas of the website and Service. Unlike persistent cookies, session cookies are deleted from your computer when you log out from the website and Service and then close your browser.The cookies that we use on our website are set out below:

Cookie name:

Google Analytics (utma, _utmb, _utmc, _utmz)

Purpose: Google analytics cookies are used in order to collect information about how visitors use our website. All data collected via this cookie is anonymous and non user specific. Information includes the number of visitors to the site, where the visitors have come from and which pages they have viewed. This information is important, as it helps us to improve the performance of our website and monitor our visitor levels. The _utma and _utmb cookies expire after a maximum period of 2 years, unless cookies are cleared before this date. The _utmc cookie is no longer set and the _utmz cookie expires after 6 months, or less if cookies are cleared prior to this date.

More information: Safeguarding your data, Google Analytics Opt-out Browser Add-on

We may also use retargeting cookies to provide you with personalised adverts or Chats when you visit other selected websites.Third-party advertisers on the website may also place or read cookies on your browser and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on our site, to personalise your visit. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the Service. We and our service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Service and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, to determine the success of marketing campaigns and to compile aggregate statistics about website usage and response rates. We may also engage one or more third-party service providers to serve online advertisements on our behalf. They may use a “pixel tag” to collect anonymous information about your visits to this website and to other websites, and they may use that information to target advertisements for goods and services. This information is collected anonymously, in a manner that does not personally identify you. Ads are a standard part of user experience on the Internet, and the Company believes that targeted advertising enhances this experience. The Company may use Cookies and other technologies and personal information to place ads where they believe interested parties will see them.

Choice/Opt-Out

You may opt out of receiving communications from us and our partners, remove your information from our database and choose to not receive future communications unrelated to the Service.During registration, you choose whether to receive correspondence from either the Company or its partners and whether you want to participate in a variety of Company programmes (by checking or unchecking the relevant box). This information remains on your Profile where you can, at any point, easily edit it to indicate that you have changed your mind. After logging in, click on your profile or account settings then select “Notifications.” You may then click on “email alerts,” and make your selections.

If you purchase anything through the Company, we may occasionally contact you with information about special events, sales, activities, promotions, contests, submission opportunities and programmes. You always have the option to ask the Company not to contact you with this information again. If you receive unsolicited email from a Company-related domain, please contact us at experts@heysphere.com.

HeySphere.com security of collected information

Your HeySphere.com account is password-protected so that only you and authorised Company staff have access to your account information. In order to maintain this protection, please do not give your password to anyone. If someone represents to you they are Company staff and asks for any personal account information, including your password, check their URL. If it doesn’t say they are experts@heysphere.com, they aren’t.

Also, if you share a computer, you should sign out of your Sphere account and close the browser window before someone else logs in. This will help protect your information entered on public terminals from disclosure to third parties. The Company makes every effort to ensure that your information is secure on its system by backing up data in separate back-up drives and uses public key access encryption and firewalls on both our main and backup servers. We also employ customer record managers to protect against loss, misuse and alteration of the information under our control.

Extremely sensitive information, such as credit card numbers, is always transmitted in encrypted form. Only certain authorised Company staff can access personal information, only when it is relevant to their job duties. The Company has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security and making sure that every Company employee is aware of our security practices.Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, the Company cannot absolutely guarantee the security of any information you transmit to us, and would like to remind you that you are doing so at your own risk.

With whom does HeySphere.com share information?

When you submit information to the Company, it is collected, processed and maintained solely by us or by third-party agents who are bound by privacy restrictions at least as restrictive as those set forth in this policy.We may allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services. Some HeySphere.com content is “sponsored by” or “presented by” other companies.

eySphere.com shares aggregated, anonymous data collected on this website or via email surveys with these partners. This information is not linked to specific users. You can tell us not to share your details with third parties, by following the unsubscribe instructions included in any communications sent to you. You can exercise this right at any time by using the Contact Us details at the end of this privacy policy.

The Company may disclose Personal Information from both private and public areas of this website at our discretion, if required by law or by a court order, or if we are given reason to believe, based on our sole discretion, that someone is causing injury to or interference with the rights of Users, the general public or the Company. Finally, in the event that the Company undergoes a re-organisation or is sold to a third party, the Company reserves the right to transfer, sell and/or distribute all information collected through the Service to an affiliate, subsidiary, or third party.

How can Users edit their information?

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. Upon request, we will provide you with a copy of this information, subject to a fee not exceeding the prescribed fee permitted by law. You also have a right to correct any errors in any information we hold about you. To update your personal info, click My Account at the top of any page. There you can view, update and correct your account information. You may edit your account information at any time -- all you need is your username and password.

So that we can protect the integrity of sensitive data, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under 18 are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. Please contact us at experts@heysphere.com to find out how to change information you cannot access through your account. Our databases automatically update any Personal Information you edit in your profile, or that you request we edit. Information transmitted through boards, chats, polls or through any other means remains in our databases and becomes the property of the Company upon submission.

Notification of changes

The Company’s security and privacy policy are periodically reviewed and enhanced as necessary. This policy might change as the Company updates and expands the Service. The Company will endeavour to notify you of these changes by email, but will not be liable for any failure to do so. The Company also encourages you to review this privacy policy periodically. If you do not understand any of the terms or conditions of any of the Company’s policies, you may inquire regarding the same via email at experts@heysphere.com.

Data storage and international transfers

Information that you submit via the website or application may be transferred to countries outside the European Economic Area (“EEA”). For example, this may happen if one or more of our servers are from time to time located in a country outside the EEA or one of our service providers is located in a country outside the EEA. If you make contact with any User featured on the website, your details may be transferred outside the EEA. If we transfer your details outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. By submitting information via the website or application, you agree to this storing, processing and transfer. In addition, if you use our Services whilst you are outside the EEA, you information may be transferred outside the EEA in order to provide you with those Services.

How can I reach HeySphere.com staff?

If you have technical problems, questions or other issues related to your use of the service, website or application, please click the link Contact Us, found at the bottom of any page of this website. You can also contact us at experts@heysphere.com. The Company’s staff will respond to all requests sent through mail or email from Users and people interested in knowing more about what personal information is stored on the Company’s database, or if they want their personal information nullified, or have additional questions regarding privacy.

Contacting Us

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you may contact us at experts@heysphere.com.

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